Sometimes you do not realize how important something is, until it is not available. This happened to me. Last weekend I visited my parents. When I came back Monday and decided to wash my dishes, I noticed there was no warm water. The weird thing about this problem was that my neighbors had warm water.
The next morning I called to the company responsible for this (Essent). That’s when it all started. They asked me for my address and tried to look it up. The strange thing was, that I was not in their database. This surprised me, I do pay my bills to essent!. The person who I had on the phone forwarded me to one of their daughter companies, which also offer the same service. I called them: Same problem, I was not in their database. So I called essent again. At the end they agreed to send someone to me to see what is going on and to fix my problem.
In the afternoo, still no phonecall from the plumber to make an appointment for a visit. So I called again. They told me they had forwarded my problem to a plumber and I would be called. They would try to contact them again. Of course nothing happened…
Wednesday (3th day without warm water). I called to essent… again. Something went wrong and they would call the plumber again. In the afternoon I STILL didn’t get a phone call from the plumber. In the afternoon I called them again. They told me that more people from my apartment (also from the same level) had called and someone is underway to fix the problem. In the evening I should get warm water again. I checked with my neighbors and they all had warm water so they haven’t called. And still no warm water…
Thursday… still no warm water (day 4). I called and finally someone actually apologized and promised me it would be fixed today. Finally someone actually made a hard promise! About two hours later I was called by the plumber, they told me someone would come here to fix my problem later that day. And finally the plumber came here and fixed the problem. The actual problem was not in my house. The problem was that the pressure difference for the entire neighborhood was too low. The plumber called, they changed the pressure difference and I had warm water again!
The plumber told me he heard about my phone call when he was driving back to his house Wednesday late in the afternoon. I can’t blame him, but I surely can blame the bureaucrats of essent. Too bad I am stuck with them. And the nice thing is that I am still not in their system, just like most of my neighbors. I wonder if they will notice if I stop paying them ;-).